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Contact the Technical Support
If you don't find what you are looking for, contact us for priority response.Priority Support Request - click
Tel. +351 919 844 655
Gestix Blog and FAQ
Search the Gestix blog for examples, answers to the platform specific issues, step-by step installation instructions technical situations and news and updates about Gestix.The Gestix blog Frequently Asked Questions - FAQ
The Yearly Cloud Plan provides the user access to the software Gestix on the Cloud as well as technical support on the operation of the software. Includes daily backup at the server level and automatic software updates.
Support & Download Plan
The Yearly Software Updates Plan grants the user access to technical support and software updates by download.
Change log and improvements made over time indicating the software version in which it occurred.Release History
Annual Support Plans
(*) When not renewed before it expired, the plan ceases to produce effect, applying the conditions "No Plan". The renewal of the annual plan is mandatory to have access to technical support and operation of the software. Do not let the annual plan expire unless you intent to stop using the software.
The supplemental help desk services provide response to specific training needs, maintenance, reconfiguration of software among others.
- On-demand support help desk
- Remote control intervention
- Help on operating Gestix
- Configuring application features
- Personalization of document layout
- Printer and device configuration
- eCommerce and online store integratiion
- Software installation and update
- Problems in related software (MySQL, operating system, and other requisites).
- Conflicts with other software or operating system updates.
- Networking configuration and hardware problems.
- Data recovery, lost passwords.